Terms & Conditions
1) Confirming a booking will confirm the owner/s acceptance of the Terms and Conditions and their desire to progress with a stay and comply with the T’s and C’s.
2) Any issues with health, behaviour or medical treatment in your cat must be notified to Millbank prior to their visit.
3) Owners must be on time for arrival and pick up, or notify with a text to 07540664767 if you are going to be late. A text should be sent before 6pm the evening before your cat/s visit to confirm the time you plan to drop the cat off. Drop off and pick up times are strictly between 7 and 8.30am and 4 and 6pm.
4) Millbank staff have the right to refuse any cat if felt necessary.
5) Payment needs to be paid for the full amount of days you have booked for, even in the event that a cat is picked up early. We can’t fill this slot if you decide to pick up early, and we may have missed out on another booking. Payment needs to be made before taking your cat home, payment methods are bank transfer or cash.
6) If your cat is prone to escaping or has done so in the past, this must be disclosed prior to their visit. We will do everything in our power to keep your animal safe but if they did manage to escape during the stay, Millbank will not be held responsible.
7) Owners will not be allowed into the cattery unit when the cat is dropped off. Cats find it extremely stressful when owners accompany them into the cattery unit. It is also extremely stressful for the cats who are already on holiday, having strangers coming into the cattery unit. Our priority is the cat’s welfare.
8) It is compulsory for all cats to be fully vaccinated and be up to date with routine flea and worming treatment. It is the owner’s responsibility to update Millbank of any boosters or treatment given to your animals prior to any stay.
9) Photos will be posted on our ‘Millbank Cattery’ Facebook page. Please request in a text and verbally at drop off if you don’t want your cat’s photo to be posted.
10) Naturally we make every effort to ensure that all pets are cared for to our usual high standards. However, in the unfortunate event of a loss, injury or death, we cannot be liable.
11) If your pet wishes to bring any personal belongings i.e bed, toys, etc. then they are to do so at their own risk.
12) The owner is responsible for providing enough food for the animal for the entire stay. Food should be put in labelled bags or containers e.g Max Breakfast.
13) Rude or aggressive behaviour towards any staff at Millbank will result in the owner and the animal being banned from the site.
14) 1 week’s notice needs to be given for a cancellation of a booking or the full boarding cost needs to be paid.
Owners Signature ______________________________